A Helping Hand for Eye Protection from Sight Direct

Online shopping can be a daunting task; and browsing for personal items such as designer sunglasses or prescription sunglasses can become confusing when it comes to choosing lenses, measurements and of course, your favourite model! Sight Direct, one of the UKs leading online retailers for top brands such as Dirty Dog and Julbo sunglasses have recently introduced a ‘live help’ section on the website to give customers a helping hand.

Matthew Coxhead, managing director of the expert team at Sight Direct explains how the live help process works. “Customers often email the Sight Direct team with an abundance of queries regarding designer sunglasses and sunglasses parts and spares, so we decided to add a faster, simpler chat feature which allows clients to communicate with team members on a one-to- one basis, have their questions answered as soon as possible and make the online shopping process more swift and efficient”.

“Our web-page feature has been a hit so far, with literally hundreds of Ray Ban sunglasses and Oakley sunglasses to choose from; having a team member on hand has helped both new and returning customers get the right advice and is ultimately left with their perfect choice of designer sunglasses”

The new feature has proven a great way to track online orders and repairs, a recent customer has used the live help feature whilst shopping online for an Oakley repair service “Thanks in advance for your help, and also thanks again for your service via the live help option on your website. Very impressed!”

“The live help feature has proven particularly useful when customers are shopping for our range of prescription sunglasses from Bolle and Dirty Dog. Customers are sometimes unsure of which model they might need, which lens is appropriate or which frame will fit their personal eye measurements”.